Refund policy

As a consumer, you have a legal right of withdrawal. We would like to inform you below about the scope of the right of withdrawal.

Withdrawal Policy

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, take(s) possession of the goods. If the contract concerns the delivery of goods in multiple shipments or pieces, the period begins on the day you or a third party named by you, who is not the carrier, take(s) possession of the last shipment or piece.

To exercise your right of withdrawal, you must inform us

License to Thrill GmbH
Max-Planck-Straße 2, 63150 Heusenstamm
63150 Heusenstamm

Phone: +49 (0)6104 7751 820

by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached standard withdrawal form, but it is not mandatory. You can download and save it on our website at under "Widerruf". To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.

Download the withdrawal form:


Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us—returns, without damage caused by us to the product, are at your expense), immediately and at the latest within fourteen days from the day we receive notice of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day you inform us of the withdrawal from this contract. This period is deemed to be met if you send back the goods before the expiration of the fourteen-day period. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their nature, properties, and functionality.

End of withdrawal policy